Where to find it: dashboard nav → Billing.Documentation Index
Fetch the complete documentation index at: https://docs.reclaude.ai/llms.txt
Use this file to discover all available pages before exploring further.
Payment methods
| Method | How it works |
|---|---|
| Online checkout | Pay via the hosted checkout; orders activate automatically on successful payment |
| Bank transfer / manual confirmation | Submit the order, then contact support with the order number; activates after operator confirmation |
| Redemption code | Apply a code directly for plan days or pay-as-you-go credit |
| Discount code | Enter at checkout to reduce the payable amount |
Order states
| Status | Meaning |
|---|---|
| Pending | Order created, waiting for you to pay |
| Paid | Payment succeeded; subscription or credits activated |
| Expired | Wasn’t paid in time; the order is void |
| Canceled | You canceled the order |
| Failed | Payment provider returned a failure; place a new order to retry |
| Refunded | Refund completed |
Use a redemption code
Format:RC-XXXX-XXXX-XXXX-XXXX. The redemption box lives on the Billing → Plans page, just below the plan tiles. Paste a code there to redeem.
- Personal subscriptions, Carpool, and pay-as-you-go plans can all redeem directly: subscriptions extend by a number of days, and pay-as-you-go credit is delivered immediately.
- Organization subscriptions / seat renewals don’t accept standard redemption codes — renew per seat or buy the corresponding plan instead.
- Upgrade orders don’t accept redemption codes — upgrades use a payment + prorated-credit flow that’s mutually exclusive with code redemption.
- Codes can carry an expiry date; expired or disabled codes won’t apply.
Invoices
After paying, open the order’s detail page and click Issue now. Once issued, the invoice can be opened, copied, or printed. Standard invoices issue instantly.Common scenarios
- Pending invoice (store header info): If you’ve paid but don’t want to issue right away, save your invoice header, tax ID, and other info now and trigger the issue later.
- Business-to-business payment: Orders paid by bank transfer also request invoices from the order detail page. For special invoices or layouts, file a ticket → Billing with the details.
- Reimbursement: A standard electronic invoice is the official receipt and can be used directly for reimbursement.
- Merging multiple orders / changing the header after issue: Self-service merging or post-issue header changes aren’t supported by default. File a ticket if you need this.
Invoiced orders have limited refunds: see Refunds → Invoiced orders below.
Refunds
ReClaude is a virtual digital service that involves account, subscription, API, payment-channel, and human-support costs — refunds aren’t unconditional. If a plan page or order page defines specific refund terms, those take precedence; otherwise the rules below apply.Pay-as-you-go
- Used credit is non-refundable.
- Unused credit may be refunded.
- Reasonable third-party payment fees, anomalous consumption, and human-handling costs can be deducted from the unused balance.
Carpool
- Self-service refunds are not supported by default.
- If ReClaude can’t provide a usable account, or service is unavailable for an extended period, we negotiate the unfulfilled portion. That may take the form of a refund, compensation, or service extension.
Dedicated
- Refundable based on remaining valid days; used days are non-refundable.
- If account switches occurred during the period, ¥200 is deducted per switch as a handling fee.
- Reasonable payment-channel, invoice, and handling costs already incurred may also be deducted.
Upgrade orders
Both the upgrade order and the source order are non-refundable. An upgrade immediately credits the prorated remainder of the old plan into the new order, and the original allocation is voided and can’t be rolled back — confirm your target plan and the payable amount on the upgrade page before paying.Invoiced orders
- Not refundable by default.
- If a refund is legally required or agreed in writing, invoice reversal, tax adjustments, and related procedures must complete first.
Non-refundable situations
Bans, restrictions, unavailability, or losses caused by violation of terms, abuse, resale, use through unsupported tools, third-party risk-control triggers, or your own environment are not refundable.In one line: Pay-as-you-go refunds the unused part, Carpool isn’t refunded by default, Dedicated refunds remaining days; violations aren’t refundable, invoiced orders are tightly restricted, and plan-specific terms take precedence.
How to request a refund
- Sign in at reclaude.ai, then Tickets → New → Billing. Include the order number and the reason.
- Ops reviews your request and replies in the ticket whether it’s accepted.
- Once accepted, the refund is returned via the original payment channel. Arrival time depends on your bank or provider (typically 1–7 business days).
- Progress is communicated in the ticket; the Refund status on the order detail page updates in sync.