Payment methods
Order states
Click any order to open its detail page for the payment timeline, invoice, and applied subscription extension.
Already paid but the order still shows Pending? It usually syncs within 1–3 minutes via the payment-channel callback. If it still hasn’t changed after that, see Troubleshooting → Payment issues.
Use a redemption code
Format:RC-XXXX-XXXX-XXXX-XXXX. The redemption box lives on the Billing → Plans page, just below the plan tiles. Paste a code there to preview it, then redeem.
- Extension codes: extend your personal subscription by a number of days; the tier stays the same.
- Dedicated codes (5x / 20x): add 30 days to your personal subscription; if your current subscription is still active on a different tier, wait until it expires before redeeming.
- Carpool codes: activate a new carpool seat, or add 30 days to an existing seat of the same kind.
- Team (per-seat) subscriptions don’t accept redemption codes — renew per seat instead; upgrade orders don’t accept them either.
- If no account is available to assign at that moment, you’ll be asked to try again later and the code isn’t consumed.
- Codes can carry an expiry date; expired or disabled codes won’t apply.
Invoices
After paying, open the order’s detail page and click Request an invoice. This opens an invoice ticket: fill in the order number(s) (several orders can go in one ticket), the invoice title, the tax ID (required for companies, optional for individuals) and the receiving email, and upload the payment screenshot for the order. If you need a VAT special invoice, put the address, phone number and bank details in the notes.- Invoices are issued in batches on the 15th and 30th of each month and sent to the receiving email you entered once issued.
- A standard electronic invoice is the official receipt and can be used directly for reimbursement.
- Invoice reversal is not supported after issue, so double-check the title and tax ID before submitting.
Invoiced orders are not refundable by default: see Refunds → Invoiced orders below.
Refunds
ReClaude is a virtual digital service that involves account, subscription, API, payment-channel, and human-support costs — refunds aren’t unconditional. If a plan page or order page defines specific refund terms, those take precedence; otherwise the rules below apply.Pay-as-you-go (no longer sold)
Pay-as-you-go plans are no longer sold; credit already purchased can still be used as before, and refunds follow Section 5 of the Terms of Service.Carpool
- Self-service refunds are not supported by default.
- If ReClaude can’t provide a usable account, or service is unavailable for an extended period, we negotiate the unfulfilled portion. That may take the form of a refund, compensation, or service extension.
Dedicated
- Refundable based on remaining valid days; used days are non-refundable.
- If account switches occurred during the period, ¥200 is deducted per switch as a handling fee.
- Reasonable payment-channel, invoice, and handling costs already incurred may also be deducted.
Upgrade orders
Both the upgrade order and the source order are non-refundable. An upgrade immediately credits the prorated remainder of the old plan into the new order, and the original allocation is voided and can’t be rolled back — confirm your target plan and the payable amount on the upgrade page before paying.Invoiced orders
- Invoiced orders are not refundable by default.
Non-refundable situations
Bans, restrictions, unavailability, or losses caused by violation of terms, abuse, resale, use through unsupported tools, third-party risk-control triggers, or your own environment are not refundable.In one line: Carpool isn’t refunded by default, Dedicated refunds remaining days; violations aren’t refundable, invoiced orders aren’t refundable by default, and plan-specific terms take precedence.
How to request a refund
- Sign in at reclaude.ai, then Tickets → New → Billing. Include the order number and the reason.
- Ops reviews your request and replies in the ticket whether it’s accepted.
- Once accepted, the refund is returned via the original payment channel. Arrival time depends on the payment channel.
- Progress is communicated in the ticket; the Refund status on the order detail page updates in sync.