> ## Documentation Index
> Fetch the complete documentation index at: https://docs.reclaude.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing

> Manage payment methods, order states, redemption codes, invoices, and refunds for your ReClaude subscription, carpool, dedicated, or pay-as-you-go plan. Covers the order lifecycle, payment-failure troubleshooting, invoice requests, and refund terms.

Where to find it: dashboard nav → **Billing**.

## Payment methods

| Method                                  | How it works                                                                                        |
| --------------------------------------- | --------------------------------------------------------------------------------------------------- |
| **Online checkout**                     | Pay via the hosted checkout; orders activate automatically on successful payment                    |
| **Bank transfer / manual confirmation** | Submit the order, then contact support with the order number; activates after operator confirmation |
| **Redemption code**                     | Apply a code directly for plan days or pay-as-you-go credit                                         |
| **Discount code**                       | Enter at checkout to reduce the payable amount                                                      |

## Order states

| Status   | Meaning                                                         |
| -------- | --------------------------------------------------------------- |
| Pending  | Order created, waiting for you to pay                           |
| Paid     | Payment succeeded; subscription or credits activated            |
| Expired  | Wasn't paid in time; the order is void                          |
| Canceled | You canceled the order                                          |
| Failed   | Payment provider returned a failure; place a new order to retry |
| Refunded | Refund completed                                                |

Click any order to open its **detail page** for the payment timeline, invoice, and applied subscription extension.

**Already paid but the order still shows Pending?** It usually syncs within 1–3 minutes via the payment-channel callback. If it still hasn't changed after that, see [Troubleshooting → Payment issues](/en/help/troubleshooting#payment-issues).

## Use a redemption code

Format: `RC-XXXX-XXXX-XXXX-XXXX`. The redemption box lives on the **Billing → Plans** page, just below the plan tiles. Paste a code there to redeem.

* Personal subscriptions, Carpool, and pay-as-you-go plans can all redeem directly: subscriptions extend by a number of days, and pay-as-you-go credit is delivered immediately.
* **Organization subscriptions / seat renewals** don't accept standard redemption codes — renew per seat or buy the corresponding plan instead.
* **Upgrade orders don't accept redemption codes** — upgrades use a payment + prorated-credit flow that's mutually exclusive with code redemption.
* Codes can carry an expiry date; expired or disabled codes won't apply.

## Invoices

After paying, open the order's **detail page** and click **Issue now**. Once issued, the invoice can be opened, copied, or printed. Standard invoices issue instantly.

### Common scenarios

* **Pending invoice (store header info)**: If you've paid but don't want to issue right away, save your invoice header, tax ID, and other info now and trigger the issue later.
* **Business-to-business payment**: Orders paid by bank transfer also request invoices from the order detail page. For special invoices or layouts, file a [ticket](https://reclaude.ai) → **Billing** with the details.
* **Reimbursement**: A standard electronic invoice is the official receipt and can be used directly for reimbursement.
* **Merging multiple orders / changing the header after issue**: Self-service merging or post-issue header changes aren't supported by default. File a ticket if you need this.

<Note>
  **Invoiced orders have limited refunds**: see [Refunds → Invoiced orders](#invoiced-orders) below.
</Note>

## Refunds

ReClaude is a virtual digital service that involves account, subscription, API, payment-channel, and human-support costs — **refunds aren't unconditional**. **If a plan page or order page defines specific refund terms, those take precedence**; otherwise the rules below apply.

### Pay-as-you-go

* **Used credit is non-refundable.**
* **Unused credit may be refunded.**
* Reasonable third-party payment fees, anomalous consumption, and human-handling costs can be deducted from the unused balance.

### Carpool

* **Self-service refunds are not supported by default.**
* If ReClaude can't provide a usable account, or service is unavailable for an extended period, we negotiate the unfulfilled portion. That may take the form of a refund, compensation, or service extension.

### Dedicated

* Refundable based on **remaining valid days**; used days are non-refundable.
* If account switches occurred during the period, **¥200 is deducted per switch** as a handling fee.
* Reasonable payment-channel, invoice, and handling costs already incurred may also be deducted.

### Upgrade orders

Both the upgrade order and the source order are **non-refundable**. An upgrade immediately credits the prorated remainder of the old plan into the new order, and the original allocation is voided and can't be rolled back — confirm your target plan and the payable amount on the upgrade page before paying.

### Invoiced orders

* **Not refundable by default.**
* If a refund is legally required or agreed in writing, invoice reversal, tax adjustments, and related procedures must complete first.

### Non-refundable situations

Bans, restrictions, unavailability, or losses caused by **violation of terms, abuse, resale, use through unsupported tools, third-party risk-control triggers, or your own environment** are not refundable.

<Note>
  **In one line**: Pay-as-you-go refunds the unused part, Carpool isn't refunded by default, Dedicated refunds remaining days; violations aren't refundable, invoiced orders are tightly restricted, and plan-specific terms take precedence.
</Note>

## How to request a refund

1. Sign in at [reclaude.ai](https://reclaude.ai), then **Tickets → New → Billing**. Include the order number and the reason.
2. Ops reviews your request and replies in the ticket whether it's accepted.
3. Once accepted, the refund is **returned via the original payment channel**. Arrival time depends on your bank or provider (typically 1–7 business days).
4. Progress is communicated in the ticket; the **Refund** status on the order detail page updates in sync.